Customer Care

How To Order

We cultivate loyalty with our clients by connecting with a ‘human touch’ through contactless shopping. Our website and social media pages are meant to inspire you, but we can acquire almost anything!

You select, we speak, we source — together we’ll buy and then we ship your selections over to you!

Our swift, simple and strategic ways; provides you the means to ‘Indulge In Luxury’ at your own convenience — just converse and connect with us through a chat!

Terms of Payments

Knowing that we’re always attempting to offer you an experience that’s never been so easy; payments can be made by either a ‘Bank Transfer’, ‘Credit Card’ or via ‘PayPal’.

Due to the fact that we purchase via our global team, we usually do not accept returns or exchanges unless the item you purchased is defective.

Each retailer has its own set of returns and refunds policies; and so should you wish to return an item our team will have to contact the retailer and provide you with their policy. Should the exchange(s) be agreed on and made it must be within a 5 day time frame from the date of purchase; where you will have to cover all additional shipping expenses to our facilities and back to you, alongside a $100(AUD) service fee.

Should you wish to cancel your order after having paid and prior to our team making the purchase; we cannot offer you a refund but can only offer you a credit note to use then or at a later time.

Your item will be purchased once the amount is paid in full; and upon payment we will supply you with an invoice.

Delivery

With the delivery of your product being the last point together in our buying process; we always aim to make it an experience for you that could not be more convenient!

Shipping methods may vary in accordance to the country in which the product is sourced along with the destination of delivery. Our company only utilizes the services of leading international couriers to ship your products.

Prior to shipping your purchase, our team will carefully handle your product and package it with our customized stationary alongside a little token of appreciation from us to you.

Once your order is ready for delivery, we will thoroughly inform you of the process and you will be provided with a number via email to track your shipment.

To assure you receive your items in the pristine condition we purchased it as, our team takes extra caution in wrapping and sealing your products prior to shipping.

Please note, that we claim no responsibility once the product has left our facilities and is sent out to your address of delivery. In the case of any additional import taxes or duties; the amount is to be paid by you.

Guarantee

Throughout the years, our teams’ love for all of what we do has given us profound knowledge within the world of luxury.

Our ‘Indulge in Luxury’ buyers only source your products from the boutiques and retailers. While our ‘Indulge In Hermès’ team only sources from the utmost of reputable establishments.

‘Indulge In Luxury’ has a zero tolerance policy for counterfeit merchandise — therefore our “Indulge In Pre-Owned’ items are always inspected by our team who rigorously appraise all items consigned for authenticity.

For further information or additional details, please refer to our ‘Terms and Conditions’ or contact us.

Unless stated so, we are not affiliated with any of the brands we sell. Nor do we claim rights to any of the content we use for inspiration unless stated otherwise.